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Andrew M
1 reviews | Active since Mar 2014
09 Jun 2021, 12:35
Vodacom. Useless service as usual.
Living up to all expectations as the most useless service provider in SA (after Govt and SOEs). Sms telling my account is in arrears for an amount totally different to the amount on my statement. The amount on my statement was paid on 4th June 2021. Held for over 20 minutes to try and get hold of Vodacoms BEYOND USELESS call centre.
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Vodacom's replyOfficial
09 Jun 2021, 13:35Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Jun 2021, 13:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Andrew M's updateReviewer Update
09 Jun 2021, 14:11Dear Vodacom. Please jote that I have tried on 3 OCCASIONS to get hold of your subscriber collections department....to absolutely no avail. The number I have dialed is ***. So please do not come back to me and tell me that I must get hold of them....I have tried....
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Andrew M's update09 Jun 2021, 14:11
Reviewer Update
Dear Vodacom. Please jote that I have tried on 3 OCCASIONS to get hold of your subscriber collections department....to absolutely no avail. The number I have dialed is ***. So please do not come back to me and tell me that I must get hold of them....I have tried....