Vodacom - useless service.

<br> During Feb 2015 my daughter's phone on contract with Vodacom was ****** while she was overseas. There were 10 months left of the contract which ended in November. I was offered a new phone on a new contract in Feb 2015 from a Vodacom branch at Stellenbosch without anyone explaining that once the old contract had expired, the old mobile number could only be used on a prepaid option. I expected that the old mobile number would be able to be used on the new contract. I did not want a prepaid option and I am dissatisfied as I am now forced to either change my number or use a prepaid option. <br> This complaint was logged at Century City branch on 30 Nov . I was given a service request reference S3-9M236-6BF7Y. I was promised feedback in 3 days and I followed up by email on 3 Dec but still have not had feedback. Come on Vodacom. Why can the old number not continue on the second contract? Why do you agents not explain contracts? Why can you not stick to your commitments to get back to me? .<br>