VODACOM - USELESS SERVCIE FROM THE CALL CENTER AND THE VODACOM SHOP IN THE EAST RAND MALL

<p>1.upgraded on the 25.11.2016 2. services cut-off 3. CONFIRMED WITH PATRICIA WHEN WILL THE UPGRADE IN PACKAGES TAKE PLACE 01.12.2016. i have now spoken to 117 people at Vodacom since the 26th of November. the manager michael at the shop is useless. he does not assist and does not return calls at all. i spoke to Patricia at the shop. then phoned 082111- Kirabo decided to cut the call. the i phoned back at 15h43 LANGALAKE -SPEAK TO UPGRADE department ********** then i called melusi Khumalo-transferred me to the billing division. he then transferred me to the main menu. i called back asked lydia to speak to accounts. se transferred me to masakha express dep. who explained that i need to speak to the solutions dep. i then got cut-off again, phoned in again spoke to manana = transferred to Meieone - advised me again wrong department. then i spoke to promise mavunala who advised e that the line wont be cut. dispute is still on call is recorded. i phoned the shop again and Patricia told me to phone the accounts division. this is my experience with Vodacom in 1 hour. HOW PATHETIC and i am sitting wiht a bill of 9893. i refuse to pay the 6177.90. you billed for the old package which is correct but also added the new package which was only due from the 1st of December -31st for billing now. get this resolved vodacom. useless service provder., you did not even respond to my november hello peter complaint. i feel SO valued. loyal client that paid her account every month for the past 14 years. i want answers !! AND IF YOU CUT MY LINE I WILL CREATE HELL FOR YOU.</p>