CS
Christa S
1 reviews | Active since Sept 2013
08 Dec 2021, 21:47
Vodacom useless ****s
I took out a contract at the end of 2016. Asked for a settlement quote in middle 2019. Paid in-store the full amount stated, sent my ID copy, scanned in my p.o.p AND the very same settlement document signed, all just as they requested. Up to today they never fixed this! I have a bad record now due to these ****ing assholes!!! Help me please everywhere I go to try and do something I am being blocked!!!!!!
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Replies (2)
Vodacom's replyOfficial
08 Dec 2021, 21:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Dec 2021, 21:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Dec 2021, 18:02Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please be advised that we have escalated your query to our Retentions Department. Based on the feedback provided the team has assisted and passed a credit on the account due too the late cancellation. Your reference number is ***.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,
Vodacom's reply14 Dec 2021, 18:02
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please be advised that we have escalated your query to our Retentions Department. Based on the feedback provided the team has assisted and passed a credit on the account due too the late cancellation. Your reference number is ***.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,