MC
Morrico C
1 reviews | Active since May 2018
12 Jan 2020, 10:01
Vodacom useless Rosebank mall store !
I’m a VODACOM Customer since 1994.. ten days ago I tried to add 2 contracts to my account - sales staff originally friendly turned out to be close to “useless”, 10 days delayed!! - they’ve asked to return to store over 3 time- always to send documentation several times- NO PROGRESS- I’ve requested a managers contact add I’ve received NO replies except for. 6pm call after 9days!! TOTALLY USELESS not to mention the frustration of dealing with a service provider which retains a monopoly !!! Government should really Consider giving Consumers options or better service checks !! PLEASE EVERYONE READING THIS, DO ALL TRY ALTERNATIVE SERVICE PROVIDERS.
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Replies (2)
Vodacom's replyOfficial
12 Jan 2020, 12:45Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Jan 2020, 12:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MC
Morrico C's updateReviewer Update
12 Jan 2020, 15:30Dear Vodacom-
I have just received a reply that the application has not been successful due to late payment !!! Which is nothing short of a joke !?
I have paid for 25 years !!!
When your useless consultant told
me to apply, she failed to mention of any outstanding - when she eventually did ,
not only did I settle any old accounts but also settled the not-yet-due current amount - to avoid any further delays -
And now after 10 days !???? They say unsuccessful due to LATE PAYMENT !??
That’s the most *********** message ever !!
I merely followed instructions!
I have called the store several times to speak to the manager but to no reply !
There is NO service supp**** !!!
No professional replies !
No platform of communication !
Kindly revert with a competente manager to contact me -
Thank you
I have just received a reply that the application has not been successful due to late payment !!! Which is nothing short of a joke !?
I have paid for 25 years !!!
When your useless consultant told
me to apply, she failed to mention of any outstanding - when she eventually did ,
not only did I settle any old accounts but also settled the not-yet-due current amount - to avoid any further delays -
And now after 10 days !???? They say unsuccessful due to LATE PAYMENT !??
That’s the most *********** message ever !!
I merely followed instructions!
I have called the store several times to speak to the manager but to no reply !
There is NO service supp**** !!!
No professional replies !
No platform of communication !
Kindly revert with a competente manager to contact me -
Thank you
MC
Morrico C's update12 Jan 2020, 15:30
Reviewer Update
Dear Vodacom-
I have just received a reply that the application has not been successful due to late payment !!! Which is nothing short of a joke !?
I have paid for 25 years !!!
When your useless consultant told
me to apply, she failed to mention of any outstanding - when she eventually did ,
not only did I settle any old accounts but also settled the not-yet-due current amount - to avoid any further delays -
And now after 10 days !???? They say unsuccessful due to LATE PAYMENT !??
That’s the most *********** message ever !!
I merely followed instructions!
I have called the store several times to speak to the manager but to no reply !
There is NO service supp**** !!!
No professional replies !
No platform of communication !
Kindly revert with a competente manager to contact me -
Thank you
I have just received a reply that the application has not been successful due to late payment !!! Which is nothing short of a joke !?
I have paid for 25 years !!!
When your useless consultant told
me to apply, she failed to mention of any outstanding - when she eventually did ,
not only did I settle any old accounts but also settled the not-yet-due current amount - to avoid any further delays -
And now after 10 days !???? They say unsuccessful due to LATE PAYMENT !??
That’s the most *********** message ever !!
I merely followed instructions!
I have called the store several times to speak to the manager but to no reply !
There is NO service supp**** !!!
No professional replies !
No platform of communication !
Kindly revert with a competente manager to contact me -
Thank you