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Sarie S
1 reviews | Active since Jan 2018
10 Jan 2026, 09:11
Vodacom useless robots
So Vodacom previously respond privately to me regarding my contract that has expired 18 months ago and which i could not get to a pay-as-you go. Evently they came back via sms and email...clear my account with a credit note, sendind me a zero account and a sms stating that my number is now as a pay-as-you-go.....thank so much...AND THEN my husband and son got numeriuos calls from BVD Attorney claim money from us for my outstanding amount with Vodacom.....***.....when is this nightmare called Vodacom going to end.....i would like a public apology from the robots at Vodacom and the not so friendly people at BVD....oh but wait, they claim they got the directive from Vodacom......useless bunch of robots and people......
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Replies (4)
Vodacom's replyOfficial
10 Jan 2026, 09:22 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Jan 2026, 09:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
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Sarie S's updateReviewer Update
10 Jan 2026, 09:54Dont reply via phone, do it on this platform
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Sarie S's update10 Jan 2026, 09:54
Reviewer Update
Dont reply via phone, do it on this platform
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Sarie S's updateReviewer Update
10 Jan 2026, 10:58Apologies it us actually VVM Attorneys...just got another sms and call from them....number 7
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Sarie S's update10 Jan 2026, 10:58
Reviewer Update
Apologies it us actually VVM Attorneys...just got another sms and call from them....number 7
Vodacom's replyOfficial
20 Jan 2026, 15:11Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please be advised, a request has been sent to VVM to stop the sms and calls received. We apologise for any inconvenience caused. Regards Consumer Website Team
Best regards,
Vodacom's reply20 Jan 2026, 15:11
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please be advised, a request has been sent to VVM to stop the sms and calls received. We apologise for any inconvenience caused. Regards Consumer Website Team
Best regards,