CK
CAROL K
1 reviews | Active since Jul 2015
06 Mar 2025, 10:20
Vodacom useless & poor customer service!!!!
Vodacom fiber is the worst fiber honestly!!!! My fiber has been down from yesterday around 15:00 ,I made a call yesterday I was given a reference number. I was told the technicians would come today but even when I call Inwas sent from piller to post . Vodacom is very arrogant and think because they have been in the business for decades they will treat customers like trash. That time we are paying every month without missing payment!!!When will they come and fix my fiber ????? I’m just getting fed up with them and their poor customer service!!! ***-609737
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Replies (3)
Vodacom's replyOfficial
06 Mar 2025, 12:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply06 Mar 2025, 12:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
CK
CAROL K's updateReviewer Update
06 Mar 2025, 14:40Where is this said consultant that you claim will call me? I haven’t received any calls or any communication from you. Our entire complex has been complaining about your services and how they want to cancel their contract ,I will also follow suit because why am I paying for no internet!!!!Poor service from you!!!!
CK
CAROL K's update06 Mar 2025, 14:40
Reviewer Update
Where is this said consultant that you claim will call me? I haven’t received any calls or any communication from you. Our entire complex has been complaining about your services and how they want to cancel their contract ,I will also follow suit because why am I paying for no internet!!!!Poor service from you!!!!
CK
CAROL K's updateReviewer Update
07 Mar 2025, 09:24This is day 3 of an unresolved issue that Vodacom has not bothered to resolve . They **** yesterday about an agent that will call and no one called me!!! Your reviews on Hellopeter are so bad and I’m not surprised.Do not expect any payment from me because you did not give me any service. I regret my decision to use Vodacom as fiver in my house!!!!Vodacom is so useless!!!
CK
CAROL K's update07 Mar 2025, 09:24
Reviewer Update
This is day 3 of an unresolved issue that Vodacom has not bothered to resolve . They **** yesterday about an agent that will call and no one called me!!! Your reviews on Hellopeter are so bad and I’m not surprised.Do not expect any payment from me because you did not give me any service. I regret my decision to use Vodacom as fiver in my house!!!!Vodacom is so useless!!!