AL
Andy L
1 reviews | Active since Dec 2019
01 Dec 2019, 15:19
Vodacom Useless once again
Why do you advertise ******* if you cant even sort out a simple customer query. You staff are useless and after a so called supervisor promised he would call back in 30 minutes, it's now 4 hours later and I'm still waiting. Apparently Adolfus doesn't care and he thinks his stupid gestures of compensating R20 worth of airtime is funny. This better get sorted asap. This is not the end and I will not stop till this gets sorted in a decent manner by someone high up that knows what they are doing
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
01 Dec 2019, 16:48Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Dec 2019, 16:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
AL
Andy L's updateReviewer Update
01 Dec 2019, 17:07What does in due course mean? I expect this to be sorted today. Not tomorrow or when it suits you. I've been waiting since 11 am for that promised 30 minute call back. And I demand a senior manager or director to call me. No call Centre people who cut me off and don't do their work.
I will take this as far as I need to till I get what I deserve for your stupid mistakes and empty promises.
I will take this as far as I need to till I get what I deserve for your stupid mistakes and empty promises.
AL
Andy L's update01 Dec 2019, 17:07
Reviewer Update
What does in due course mean? I expect this to be sorted today. Not tomorrow or when it suits you. I've been waiting since 11 am for that promised 30 minute call back. And I demand a senior manager or director to call me. No call Centre people who cut me off and don't do their work.
I will take this as far as I need to till I get what I deserve for your stupid mistakes and empty promises.
I will take this as far as I need to till I get what I deserve for your stupid mistakes and empty promises.
Vodacom's replyOfficial
10 Dec 2019, 14:47Dear Customer
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Best regards,
Vodacom's reply10 Dec 2019, 14:47
Official
Dear Customer
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Best regards,