Vodacom USELESS network provider!!!

<p>NEW CLIENT WITH VODACOM!!! PATHETIC SERVICE!!!!!!!!!!!</p> <p>I took out a new contract on the 29.07.2016 received the phone on the 04.07.2016 however</p> <p>It didn’t come with the sim card I needed. I had to wait another two days to receive my sim card.</p> <p>From day one I have had problem with Vodacom im very unhappy with the service im receiving.</p> <p>Firstly I was advised I would have screen protection for a year. Secondly I didn get any policy</p> <p>Regarding on how much they would cover on a each claim!!! THIS IS UNACCEPTABLE!!</p> <p>Now that I am putting in a claim they telling me they only cover up to R2500.00 WHICH I WASN’T</p> <p>ADVISED ON PREVIOUSLY…Now im billed for R 3,566.26 when just the screen cracked!</p> <p>Thirdly on the claim form I received from from Vincent the fault were as follows</p> <p>LINE MISSING/BLANK FLICKERING SCRAMBLED DISPLAY/BACKLIGHTS</p> <p>However the screen just cracked the phone worked perfectly as normally nothing as per above.</p> <p>The screen just need to be repaired!!!! It was such a problem to get the phone booked it because i</p> <p>Was given the run around first went to campus square as they advised me it must be booked in at the</p> <p>Repair centre than I went to cresta they advised me to fill in an insurance form send it to them someone</p> <p>Will call me. I phone the insurance they tell me to go back to the nearest store again the next day and they</p> <p>Would be in it. You very quick to deduct my money but the minute I want to claim I should always have a problem.</p> <p>I thought leaving mtn to Vodacom would be better but it just WORSE!!!! I want this contract cancelled you can keep The phone…!</p> <p>A gentleman from Vodacom calls me today advising me to pay R1200 plus excess of R150 to my phone can be repaired not taking into consideration that I was never notified of how much this stupid policy covers up to R2500. They making it my problem that they unable to fix the phone I took it for repairs... the consultant at cresta advised they never did fix the hauwei devices so why give **** free screen protection for for year when there is a catch... The gentleman that called was extremely rude not taking note of what I was telling him... telling me to contact the call centre as i app**** for my contract over the phone which isn't my problem as that it's Vodacom insurance use are suppose to be working as one!!!! I have advised this gentleman I would go into every social media I'm on and complain of Vodacom, all he said was im going to decline the quote at the repair centre... not worrying about vodacome reputation as an agent working in a service centre he should be protecting the reputation of Vodacom!! When booking my phone into the Vodacom cresta Vincent advised that the Huawei do not get repaired normally replaced as they unrepairable so why give a cover up to r2500 when they know its unrepairable before even going to the repair centre to checked at... he also advised my boyfriend that you would probably will just have to pay R150 expection to client right there!!!! The screen protection is false as they know from the beginning the phone is unrepairable... A consultant called me on the 23/07/2016 again to find out more about my conplaint, he dvised me he cant promise me anything but will get back to me in 2/3 days I said ok, im still waiting for feedback than on the 27/07/2016 I called I spoke to Godfrey to see if he can assist me with any information as I received an sms from Vodacom saying my phone is ready collection but it hasn’t been repaired.</p>