Vodacom useless Likeminds
So apparently I took devices through Vodacom October but "not" through Vodacom through their partner Online company LikeMinds. Vodacom billed me triple my amount and is telling me now Likeminds must do an investigation. Calling Likeminds since 9 am this morning. Useless Vodacom partner
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Replies (4)
Vodacom's replyOfficial
01 Dec 2021, 07:31Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Dec 2021, 07:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
01 Dec 2021, 15:36Hi, still have not been contacted. I got hold finally yesterday ! 14.50pm with someone at the Likeminds call centre. It has been identified that the agent is being investigated. the case is been looked at. What i find challenging and scary is that Vodacom does not take responsibility but my money is in Vodacom's bank account. I called the call centre again today and spoke to the same agent who told me it's being investigated and i must call next Tuesday again... I have documented this and i think people need to know whats actually happening. Our personal information is at risk
's update01 Dec 2021, 15:36
Reviewer Update
Hi, still have not been contacted. I got hold finally yesterday ! 14.50pm with someone at the Likeminds call centre. It has been identified that the agent is being investigated. the case is been looked at. What i find challenging and scary is that Vodacom does not take responsibility but my money is in Vodacom's bank account. I called the call centre again today and spoke to the same agent who told me it's being investigated and i must call next Tuesday again... I have documented this and i think people need to know whats actually happening. Our personal information is at risk
's updateReviewer Update
07 Dec 2021, 11:07I have still been contacted by any one at Vodacom, after a full week. What is the update on the ***** activity within your organisation on my account?
's update07 Dec 2021, 11:07
Reviewer Update
I have still been contacted by any one at Vodacom, after a full week. What is the update on the ***** activity within your organisation on my account?
's updateReviewer Update
07 Dec 2021, 11:16 Ref – ***
's update07 Dec 2021, 11:16
Reviewer Update
Ref – ***