Vodacom useless in sorting out *****!

I have submitted a ***** case after one of our numbers were upgraded without our knowledge and over R1000 were deducted from our account. I have sent an email as well as a follow-up email to the ***** department, but so far no communication from their side. There is no number to contact the ***** department on, and the customer care department is also useless. Do not know what to do further.

We spend a lot with Vodacom every month and they are always the first to deduct the debit order, but when it comes to customer support, they are useless.

Upgrades are coming up soon, so will be moving over to MTN.