Vodacom useless in resolving my problem since October 2019

I ported to vodacom in October 2019. First I couldn't make calls and receive sms's. So I called the Call Centre and they managed to fix the fact that I couldn't receive calls.

But I still could not send or receive sms's. I later went on to do a sim swap again and they, Vodacom Fleurdal made me pay again for a new sim card. This also did not work as I still cannot send or receive sms's.

Im struggling to do my work as for certain transactions i need and sms OTP and yet i cannot receive.

This level of service is beyond pathetic, why is it that I cant send and receive sms's.

As of today still nothing after 2 sim swaps, and countless calls.