GJ
Ghalied J

1 reviews | Active since Aug 2015

08 Dec 2022, 12:10

Vodacom useless Fibre with LIES

Vodacom fibre is the worst service provider ever. When our fibre lines was installed some years ago, I first joined up with Cell C fibre for approx 2 years on a month 2month basis. I switched over from Cell C to Axes fibre and it took less than a day for the switch over after Cell C release the line. Vodacom fibre recently had promotion running and on the 4th October 2022 I signed up with them and cancelled my Axxess Fibre line. They told me that the cancel will go through on the 30th November 2022 and from the 1st December 2022, Vodacom fibre will be connected. It's now more than a week and still no fibre internet. Both myself and wife works from home and thus my wife needs to go into office to work. From the 1st December Vodacom told me it takes 24 - 48hours for my internet to go live. Daily I call in and everyday get a different story from different agents. One telling me in 24hours I will be connected, others telling me 48 hours up till the 22nd December I was told for me to get connected. Clearly these agents is not properly trained for their jobs or they are as STUPID as a DONKEY!!!! What a bunch of idiots.... I call Axxess Fibre and they told me that they can connect me within a couple of hours, the same as before. Only problem lies now Vodacom must release the line from Vumatel in order to connect me. Now if Vodacom got the line, why the HECK are they taking so long to connect me. Bunch of STUPIS F..........ks

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Replies (1)
Vodacom
Vodacom's reply08 Dec 2022, 14:00
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team