vodacom useless

On the 10 September 2021 I was busy working at home my internet was cut off around 12:30 I contacted call center to check if there was any network problems in my area they told me maybe there is a maintaince issues somewhere near where I stay. But the consultant promise to escalate my call to the relevant person, later on around 6 I call to check how far are they with my call the call center agent told me to make an alternative plan because the consultant or the person who my issue was assigned is working mom-Friday I wont get help in weekend. Monday morning the consultant call me and said she will help me when I am home but she dint help when I call her from home she said "she don't know what to do she will call me back till today my fiber is still down and Vodacom is unable to help me.the call center is useless they always say let me log a call.No communication from Vodacom I don't have fiber, I have spend lots of airtime calling Vodacom useless.