Vodacom useless

I app**** for Fibre with Vodacom. Within days the delivered the router to me and some information. When I heard nothing after a month I phoned and spoke of Ameer who assumed me he would get things moving. Then followed a number of SMS's and a letter say no coverage. I have 2 poles in my grounds ans today, speaking to a gentleman from openserve, he checked my property and poles and said, you have coverage. Vodacom may come and collect their router and I will go elsewhere Ameer gave me an email to contact him for help. It came back!