VODACOM USELESS

Dear useless Vodacom

I must say your service has got to be the worst out there. I except service like this from our old friend Telkom not from you. How can I wait over 70 days for a simple home fibre line to be installed and activated ? Finally 70+ days later no physical install just a simple patch at the exchange and active with vumatel. I have been waiting over 7 days for a simple so called 20min service activation from Vodacom.

What the hell is going on ? how do you justify 7 days to activate a line ? Why is the activation team working on this since last Monday? why are there no updates in the SR ?

I call almost everyday to find out what is going on and all I get is "please Hold"... 10mins later , " they are currently working on your SR as we speak it will be active in 10 -15 min"

keep this up and you will loose customers!

this line must be active by 12:00 tomorrow (13 October 2020) if not please arrange a cancellation of this service , I will rather go with Afrihost

Thereof I will be cancelling all my Business Fibre and MW Links as well as all current deals pending and in progress with Vodacom.

your service sucks, I mean really ABSOLUTELY USELESS

SR***

Regards Matthew