Vodacom useless

I wrote to Hello Peter approximately 2 weeks ago and had a response from Vodacom the same dat. The person that phoned me investigated my case before he phoned me and was clued up with what had happened. He even gave me a choice that I can have a refund or a credit on my account with Vodacom. I chose a refund which he exceppted and said he would arrange. I'm still waiting. He also said that he could not help with the cancelation and that I must phone another number to arrange it, which I did. Unfortunately I'm still waiting for an SMS and Email confirming the cancelation. This company is eager to sign you up but if you want to cancel the contract they are useless.