HM
Hamondy M

1 reviews | Active since May 2019

14 Dec 2020, 18:02

Vodacom useless data service provider

I signed a contract with Vodacom in October because i needed to do my studies on the net. It worked only for an month and then from the 13 November 2020, was down. I dont know is it the technician not knowing what they are doing or what. Today 14/12/20250 I still cannot get connected. The query get escalated and get closed without even doing anything. Its all about them to send me an invoice for money collection. I dont have anything good about Vodacome, its a mistake i did. I should have used MTN contract. Now i am buying data from MTN and its getting expensive when I am paying VODACOM for dololo service. Please vodacom get me out of this contract, you have failed dismally to say the least. People in Evander, how are you with vodacome. On the 24/12/2020, got an SMS, of escalation. the second one, query resolved. Phoned them and you hear tower is down. I dont know who to believe. They need to change their technician in Evander because they dont know dololo how to do their work. I am disgusted to say least, This vodacom is S**t service provider. People dont get contract with vodacom it you are in Evander Secunda.

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Replies (2)
Vodacom
Vodacom's reply15 Dec 2020, 06:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply15 Dec 2020, 09:33
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. With regards to your service request number ***, our records indicate that your query has already been escalated to our Networks Team and an update has been provided. Please refer to the feedback below:

Good Day Mr. Mutemeri.  With regards to your network query we have investigated the serving tower and it is currently down.  It has been escalated to our Radio Planning Department for investigation. We do apologise for the inconvenienced caused. Kind Regards. Vodacom Network Department. Regards Consumer Website Team