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Antony T
1 reviews | Active since Mar 2019
05 Jun 2022, 13:09
VODACOM USELESS CUSTOMER SERVICE. MORE THAN 2 YEARS TRYING TO FIX A BILLING PROBLEM.
I've been trying for 2 years to cancel services that Vodacom is incorrectly billing against my account. In March it seemed that I had finally been successful. Besides calling in more than 15 times, spending probably a total of 15 hours on the phone, I also logged 2 VERY NEGATIVE reviews on Hello Peter. I was assured that all the services had been cancelled, and I would get credits that same month. *******. I'm still being billed for one of the services.
HOW DIFFICULT CAN IT BE. 2 YEARS, AND STILL UNABLE TO FIX THIS MESS. APALLING.
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Replies (2)
Vodacom's replyOfficial
05 Jun 2022, 17:44Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Jun 2022, 17:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Antony T's updateReviewer Update
02 Aug 2022, 13:21I am soooo ****ing tired of this. It was a package that included a Mecer computer. YOU CANT EVEN GET THE FACTS RIGHT. It was sent back MORE THAN A YEAR AGO, as I had CANCELLED THE PACKAGE. SO NOW I AM PAYING FOR A COMPUTER THAT I DO NOT EVEN HAVE.
YOU NEED TO CANCEL THE PACKAGE, AND GIVE MY ****ING MONEY BACK.
HOW ****ING MANY TIMES DO I HAVE TO EXPLAIN THIS TO VODACOM PEOPLE.AGAIN AND AGAIN AND AGAIN AND AGAIN AND AGAIN AND AGAINA AND AGAIN.
WHY NOT TAKE THE ****ING TIME TO CALL ME TO DISCUSS. YOU ARE ALL THE SAME. DON'T GIVE A **** AT ALL.
YOU NEED TO CANCEL THE PACKAGE, AND GIVE MY ****ING MONEY BACK.
HOW ****ING MANY TIMES DO I HAVE TO EXPLAIN THIS TO VODACOM PEOPLE.AGAIN AND AGAIN AND AGAIN AND AGAIN AND AGAIN AND AGAINA AND AGAIN.
WHY NOT TAKE THE ****ING TIME TO CALL ME TO DISCUSS. YOU ARE ALL THE SAME. DON'T GIVE A **** AT ALL.
AT
Antony T's update02 Aug 2022, 13:21
Reviewer Update
I am soooo ****ing tired of this. It was a package that included a Mecer computer. YOU CANT EVEN GET THE FACTS RIGHT. It was sent back MORE THAN A YEAR AGO, as I had CANCELLED THE PACKAGE. SO NOW I AM PAYING FOR A COMPUTER THAT I DO NOT EVEN HAVE.
YOU NEED TO CANCEL THE PACKAGE, AND GIVE MY ****ING MONEY BACK.
HOW ****ING MANY TIMES DO I HAVE TO EXPLAIN THIS TO VODACOM PEOPLE.AGAIN AND AGAIN AND AGAIN AND AGAIN AND AGAIN AND AGAINA AND AGAIN.
WHY NOT TAKE THE ****ING TIME TO CALL ME TO DISCUSS. YOU ARE ALL THE SAME. DON'T GIVE A **** AT ALL.
YOU NEED TO CANCEL THE PACKAGE, AND GIVE MY ****ING MONEY BACK.
HOW ****ING MANY TIMES DO I HAVE TO EXPLAIN THIS TO VODACOM PEOPLE.AGAIN AND AGAIN AND AGAIN AND AGAIN AND AGAIN AND AGAINA AND AGAIN.
WHY NOT TAKE THE ****ING TIME TO CALL ME TO DISCUSS. YOU ARE ALL THE SAME. DON'T GIVE A **** AT ALL.