Vodacom useless customer care

I received an sms at 11am today from an unknown number that reflects only the title VodacomSMS in my message inbox.

The messages reads "Your full Admin Lock has been activated and valid until. To view balances, buy bundles & save dial *135# or visit vodacom.mobi."

I immediately phoned the customer care service on 082135 to query what this means. The lady who assisted checked and told me that somebody was trying to access my cellphone **********ly. She immediately sms'ed me the number to contact their ********** activity department. The number is ********** 370. After phoning this number on numerous occassions i realised that nobody was going to answer and phoned the customer care line again. This time another lady answered and gave me another number for the ***** dept. ********** 476...the response was the same, NO ANSWER. In the meantime i'm worried sick that somebody is trying to hack my phone, and the Customer CARE (do you see the irony here) Centre assistants did not bother to find out if the matter had been resolved.

Vodacom, Power to You they say.......WHAT power???? You did NOTHING to resolve my problem today and i've been supporting your brand for many many years.

I just want everyone reading this message to know that your service delivery SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!