VODACOM USELESS CUSTOMER CARE

I have tried to call every single possible Vodacom number to absolute no avail. ALL I NEED TO DO IS CHANGE MY HOME ADDRESS AND REPRINT MY STATEMENT. No response from any number. You go through the process of pressing a number and once you select to speak to a consultant it cuts off. On line chats don't work as the ****** robot does not recognise what I want. Cant get a consultant to chat on line. I AM AT MY WITS END. Its honestly a matter of a few keystrokes. For a so called high tech company this is pathetic. I should be able to change my profile on line myself and print my own statement. CAN SOMEONE HELP???? I do not even get a response from the customer care email address. How pathetic is this. I see many other people seem to have the same problem. Why then has this issue not be sorted out? I THINK THE ONLY WAY TO GET ATTENTION IS TO REVERSE MY DEBIT ORDER. THEN ACCOUNTS WILL CALL VERY QUICKLY I BET.