KB
Kerry B
1 reviews | Active since Nov 2020
16 Nov 2020, 12:26
Vodacom useless credit control
Good day. I had an account with Vodacom in 2009 I paid off this account and closed it. Now I get a notification that I have been listed for an outstanding balance. 11 years later they want to tell me I have an outstanding account. Useless
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Replies (2)
Vodacom's replyOfficial
16 Nov 2020, 14:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Nov 2020, 14:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Nov 2020, 16:14Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly be advised that we were not able to make contact with you. Please call *** (free from any Vodacom simcard) for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply18 Nov 2020, 16:14
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly be advised that we were not able to make contact with you. Please call *** (free from any Vodacom simcard) for any further assistance. Regards Consumer Website Team
Best regards,