Vodacom useless call centre and service

My Fibre has been down for over 12 hours, several calls to the call center, initially being told that they are aware of the fault and 2 technicians are on site and 19 other customers like myself have the same issue and it will be resolved during the cource of the day. Later in the day (12 hours) I get told that a technician will be apointed to my fault witch takes between 24 -48 hours even before anyone is even going to look into it. They can't or won't escalate as protocol needs to be followed. If there was protocol why the different stories. Useless bunch. Please refrain from responding with an automated message. If you really want to help here is the ***-275412