Vodacom useless

Vodacom has responded to my reciew on poor service stating that "a consultant will get back to you in due course "......Please may I ask for a time frame as to when this "due course" might be. It has now been 7 days with no communication on the proposed time for a technician to be sent out. All the call centre agents promise feedback, none is given. I have had to buy mobile data multiple times to make up for the lost fibre. Will Vodacom and AES assist with this problem as a matter of urgency as the service and excuses have now become pathetic. Johannes from AES sold me the product but is unable to assist. Vodacom signed the contract and is unable to assist. Nokia is unavailable to clients and had no technicians I'm the area according to AES. Please can I have some decent feedback on the matter. Furthermore, Cancellation terms for vodacom state 30 days, meaning I can't exit the contract without losing money