Vodacom USELESS

Vodacom, where do I even begin.

Firstly all of our families phones were on my father's account. Whole thing happened when an upgrade was done about 3 years ago. My phone broke and I took my mother's upgrade on my number. Back then things were fine cause it was all coming off the same bank account.

When we moved all the phones onto our individual names we explained the situation and were told that my new contract would come off my bank account with my new upgraded amount and mom's would come off her account etc. Promises promises. They messed up anf put my upgraded amount onto mom's number and vise versa.

Fast forward to the 2nd of August 2020. I asked for an upgrade and for it toansferred onto my husband's name. 1 September 2020 new contract kicks in and surprise suprise, it has not been transferred onto my husband's name number 1. It was billed onto my mother's number and her account.

No one knows how to fix this apparently. Firstly when someone asks for a transfer, how is it not done. And how does no one at anyone of your branches know what to do.