JB
Jenny B

1 reviews | Active since Oct 2018

11 Jan 2021, 09:29

VODACOM - USELESS as USUAL

ONCE AGAIN, VODACOM DON'T FAIL TO NOT do their jobs properly. Cancelled contract for data end Nov and still been charged. So I must wait for someone to answer my call to then be told oh, sorry!! then I receive an email to say that this will now be a 'pay as you go' NO NO!!!!! Then try and phone again and can't get through to right department, tells you to dial different numbers but NOT the departments I want. Plus on origianl call get passed from pillar to post SOOOOOOO over this!!!

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Replies (1)
Vodacom
Vodacom's reply11 Jan 2021, 09:59
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team