Vodacom useless as ever!!!

For the last 3 years I have been battling with Vodacom to have my statement e-mailed to me. Six weeks ago I phoned again, complaining. They only sends me a sms stating that the problem is fixed. It has never been fixed. They call you telling they will call again with feed back. Nobody ever phones back. The can not tell me what is wrong, so how can they fix it. This morning I got an e-mail from Roderique Lategan, asking me to send forward these attachments to his IT department. This person is so *********** that he does not even include his IT departments e-mail address. Where does he want me to forward it to?? As a customer service I should think that he would forward it to his own IT department and just give me feedback on what was wrong!! Vodacom is the worst company to deal with ever. They have no idea of customer service!! I would some one to find out what was wrong, fix it and please PHONE me back. If they can not fix it I would like to cancel my contracts!!