DL
Duan L

1 reviews | Active since Mar 2013

04 Nov 2021, 09:35

Vodacom, useless as always. If I could give 0 stars I would

So, this is probably my 4th review of Vodacom in a couple of days. Because the only way to get through to these people is to write a review....

My fibre is down since tuesday morning, after a technician came to fix it no more than 2 weeks ago...

I have been trying to speak to the relevant people but no luck...

The people at vodacom just do not give a damn for their customers. Someone from Vodacom did try to contact me ar 20h20 last night. I could hear the person talk but he couldn't hear me. The call got dropped and there was no call back again...

This is a testament to Vodacom's **** customer care and also the sub standard service they provide.

0
Replies (1)
Vodacom
Vodacom's reply04 Nov 2021, 11:00
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team