DL
Duan L
1 reviews | Active since Mar 2013
04 Nov 2021, 09:35
Vodacom, useless as always. If I could give 0 stars I would
So, this is probably my 4th review of Vodacom in a couple of days. Because the only way to get through to these people is to write a review....
My fibre is down since tuesday morning, after a technician came to fix it no more than 2 weeks ago...
I have been trying to speak to the relevant people but no luck...
The people at vodacom just do not give a damn for their customers. Someone from Vodacom did try to contact me ar 20h20 last night. I could hear the person talk but he couldn't hear me. The call got dropped and there was no call back again...
This is a testament to Vodacom's **** customer care and also the sub standard service they provide.
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Replies (1)Vodacom's replyOfficial
04 Nov 2021, 11:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Nov 2021, 11:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
