AP
Andries P
1 reviews | Active since Feb 2017
01 Jun 2023, 11:11
Vodacom useless as always
Wanted to cancel my data contract and was advised that due to me being a client for a long time they would like to keep me. They advised they would give me 15gb a month for R79. Just before of end of call stated that it is 10gb day and 5 gb night. Now first month they bill me R169 for 5gb day and 5gb night, called and advised that it is 5gb day and 5gb night and 5gb video that is a lie as on my previous accounts it show the 5gb video and this does not!! This is the last time that I use them as when I took out this contract advised I could use more than one sim that was lie as well. They advised me that I need a diffrent contract when I phoned to apply for extra sim!!!
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Replies (1)Vodacom's replyOfficial
01 Jun 2023, 12:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Jun 2023, 12:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
