Vodacom useless as always

Vodacom, you have been giving us the run around now for a week and we are not any further than we were. NO ONE will take ownership to resolve our problem and we are sitting in the middle of this issue. Our ISP wants to connect our fibre but they can't as Vodacom says that the line hasn't been released on the Vodacom side. BUT the existing connection has been transferred out by the original contract holder. He is active and we are sitting with this ridiculous ISSUE! Telling us that WE have to pay to have the line released! Your consultants even told us that they can only get us active if we sign up through Vodacom. I'm pretty sure that's in contravention of the competitions act! What do we need to do to get some attention and service??!