Vodacom - Useless & Arrogant

For several months I have been trying to get my account sorted out. I have spent no less than 2 5 hours on the line to Vodacom accounts department, to no avail. In fact, I was transferred 3x to the incorrect division as a result of staff incompetence. I have personally visited the Vodacom Cresta store 3x in an attempt to have my concerns addressed & concluded by the store, as this is where I purchased my device. I would like to deal with a senior person who will resolve my problem quickly & efficiently. In spite of paying Vodacom R3000 per month, Vodacom have failed to provide me with data or calls since March!!! Vodacom is a debacle of a business, theyre the new Telkom, inefficient & autocratic, definitely not customer oriented. Kind regards, Sonja Schroder