Vodacom useless and ***********

I reported a phone ****** months ago ,on checking and finding out , the blacklisting had been lifted, I phoned they wouldn't blacklist the phone until the relevant Dept had investigated why , so the person had free use of the phone until Vodacom had finished their investigation. I other words if your phone is ****** , it means jack ****. To them you must just buy another phone . Well Vodacom stuff you , instead of doing nothing , fix your system and do your job