MJ
Mardi J

1 reviews | Active since Feb 2019

27 Feb 2019, 15:11

VODACOM - USELESS AND A BIG DISAPPOINTMENT

Vodacom Lies to Customers!! They say that they have network coverage in the whole of South-Africa but they cannot even assist any reception for a farm in Heidelberg!! I have requested support from vodacom in this matter since end NOVEMBER 2018!!! Up to date i have gone back and forth to vodacom outlets, who say that Head offfice is working on the requests to see how they can assist with network coverage on these farms!! They send useless messages that they resolved the problem!!!! what a joke!!!! when i follow up with Heidelberg outlet and head office feedback, my only answer is,,,,, UUMMMMM, I DONT KNOW, ILL GET BACK TO YOU!!! AND SINCE NOW NOBODY PHONES BACK OR EVEN ATTEMPTS TO CONTACT ME!! I HAVE TO PHONE AND DRIVE UP AND DOWN TO FOLLOW UP AND EVERY TIME THE ANSWERS HAS BEEN THE SAME FOR 3 MONTHS!!!!!!!!!!!!

AND YOU CANNOT GET HOLD OF ME ON MY CELL - BECAUSE I HAVE NO RECEPTION, SO FOR ALTERNATIVE CONTACT PLEASE CONTACT MY DAUGHTER WHO IS HELPING ME IN THIS REGARD - SHE HAS NOT RECEIVED ONE CALL FROM VODACOM!!! ********** 374 HER NAME IS MARDI

IS THERE ANYONE THAT CAN HELP ME!!!!!

0
Replies (1)
Vodacom
Vodacom's reply27 Feb 2019, 16:22
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team