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Replies (8)
Vodacom's replyOfficial
03 Jun 2024, 07:36Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Jun 2024, 07:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DC
Danie C's updateReviewer Update
07 Jun 2024, 15:39Good day.
Yes, they did phone me and said that the new package will now only be effective on 1 July 2024 and that they would add the 10 gig additional data on the day they called. However, the 10 gig has still not been loaded. ALSO, when Vodacom phoned me today about another contract, I asked the lady to confirm the package being loaded on 1 July... she said it is a 650MB package, WHICH WILL THEN BE THE SAME WRONG PACKAGE. I EVEN RECEIVED 2 QUOTES FROM VODACOM VIA EMAIL, VERY EARLY THIS MORNING, DATED 28 May 2024.... AND.... THE SAME WRONG PACKAGE OF 650MB!!!
I MEAN REALLY, HOW DUMB CAN PEOPLE BE!!!
Is there anyone at Vodacom with at least 1 brain cell???
NO ON WILL PROBABLY RESPOND BEFORE NEXT WEEK, AS THEY ARE NOT AVAILABLE OVER WEEKENDS!
Yes, they did phone me and said that the new package will now only be effective on 1 July 2024 and that they would add the 10 gig additional data on the day they called. However, the 10 gig has still not been loaded. ALSO, when Vodacom phoned me today about another contract, I asked the lady to confirm the package being loaded on 1 July... she said it is a 650MB package, WHICH WILL THEN BE THE SAME WRONG PACKAGE. I EVEN RECEIVED 2 QUOTES FROM VODACOM VIA EMAIL, VERY EARLY THIS MORNING, DATED 28 May 2024.... AND.... THE SAME WRONG PACKAGE OF 650MB!!!
I MEAN REALLY, HOW DUMB CAN PEOPLE BE!!!
Is there anyone at Vodacom with at least 1 brain cell???
NO ON WILL PROBABLY RESPOND BEFORE NEXT WEEK, AS THEY ARE NOT AVAILABLE OVER WEEKENDS!
DC
Danie C's update07 Jun 2024, 15:39
Reviewer Update
Good day.
Yes, they did phone me and said that the new package will now only be effective on 1 July 2024 and that they would add the 10 gig additional data on the day they called. However, the 10 gig has still not been loaded. ALSO, when Vodacom phoned me today about another contract, I asked the lady to confirm the package being loaded on 1 July... she said it is a 650MB package, WHICH WILL THEN BE THE SAME WRONG PACKAGE. I EVEN RECEIVED 2 QUOTES FROM VODACOM VIA EMAIL, VERY EARLY THIS MORNING, DATED 28 May 2024.... AND.... THE SAME WRONG PACKAGE OF 650MB!!!
I MEAN REALLY, HOW DUMB CAN PEOPLE BE!!!
Is there anyone at Vodacom with at least 1 brain cell???
NO ON WILL PROBABLY RESPOND BEFORE NEXT WEEK, AS THEY ARE NOT AVAILABLE OVER WEEKENDS!
Yes, they did phone me and said that the new package will now only be effective on 1 July 2024 and that they would add the 10 gig additional data on the day they called. However, the 10 gig has still not been loaded. ALSO, when Vodacom phoned me today about another contract, I asked the lady to confirm the package being loaded on 1 July... she said it is a 650MB package, WHICH WILL THEN BE THE SAME WRONG PACKAGE. I EVEN RECEIVED 2 QUOTES FROM VODACOM VIA EMAIL, VERY EARLY THIS MORNING, DATED 28 May 2024.... AND.... THE SAME WRONG PACKAGE OF 650MB!!!
I MEAN REALLY, HOW DUMB CAN PEOPLE BE!!!
Is there anyone at Vodacom with at least 1 brain cell???
NO ON WILL PROBABLY RESPOND BEFORE NEXT WEEK, AS THEY ARE NOT AVAILABLE OVER WEEKENDS!
DC
Danie C's updateReviewer Update
27 Jun 2024, 13:19Just as I thought 🤔. A lady by the name of Nomsa..or something... 💬... phoned me just over 2 weeks ago. She said she will phone me EVERY DAY until all my queries are resolved. She probably phoned me 2 or 3 times...and I haven't heard from her for the past 2 weeks. They only added 6 gig pro rata data.
With regards to my second query, where they also promised me the same data package of 10 + 5 gig at R169 per month... I AM WAITING FOR 3 WEEKS NOW TO SORT THIS OUT.
I know it is very difficult for a company like Vodacom to employ qualified people, but employing people with Grade 5 only... it's really a waste. It's a pity that their management can't even realise that!
One good thing about Vodacom is that at least they are consistent in being USELESS, as always.
With regards to my second query, where they also promised me the same data package of 10 + 5 gig at R169 per month... I AM WAITING FOR 3 WEEKS NOW TO SORT THIS OUT.
I know it is very difficult for a company like Vodacom to employ qualified people, but employing people with Grade 5 only... it's really a waste. It's a pity that their management can't even realise that!
One good thing about Vodacom is that at least they are consistent in being USELESS, as always.
DC
Danie C's update27 Jun 2024, 13:19
Reviewer Update
Just as I thought 🤔. A lady by the name of Nomsa..or something... 💬... phoned me just over 2 weeks ago. She said she will phone me EVERY DAY until all my queries are resolved. She probably phoned me 2 or 3 times...and I haven't heard from her for the past 2 weeks. They only added 6 gig pro rata data.
With regards to my second query, where they also promised me the same data package of 10 + 5 gig at R169 per month... I AM WAITING FOR 3 WEEKS NOW TO SORT THIS OUT.
I know it is very difficult for a company like Vodacom to employ qualified people, but employing people with Grade 5 only... it's really a waste. It's a pity that their management can't even realise that!
One good thing about Vodacom is that at least they are consistent in being USELESS, as always.
With regards to my second query, where they also promised me the same data package of 10 + 5 gig at R169 per month... I AM WAITING FOR 3 WEEKS NOW TO SORT THIS OUT.
I know it is very difficult for a company like Vodacom to employ qualified people, but employing people with Grade 5 only... it's really a waste. It's a pity that their management can't even realise that!
One good thing about Vodacom is that at least they are consistent in being USELESS, as always.
DC
Danie C's updateReviewer Update
01 Jul 2024, 13:54Still no response!!!
DC
Danie C's update01 Jul 2024, 13:54
Reviewer Update
Still no response!!!
DC
Danie C's updateReviewer Update
09 Jul 2024, 14:03Another week later.....and still no response.
Pathetic customer service!!!
Pathetic customer service!!!
DC
Danie C's update09 Jul 2024, 14:03
Reviewer Update
Another week later.....and still no response.
Pathetic customer service!!!
Pathetic customer service!!!
DC
Danie C's updateReviewer Update
23 Aug 2024, 14:00Going for 1 ½ months.... Still no response from the useless Vodacom inexperienced team - what a joke!
DC
Danie C's update23 Aug 2024, 14:00
Reviewer Update
Going for 1 ½ months.... Still no response from the useless Vodacom inexperienced team - what a joke!
DC
Danie C's updateReviewer Update
29 Aug 2024, 10:08Good morning Olivia
Yes, it seems like this is eventually sorted out. As I have mentioned, I am not someone that wants things for free, but rather being provided with the service that I pay for.
Thank you for your assistance in having this resolved.
Regards,
Danie
Yes, it seems like this is eventually sorted out. As I have mentioned, I am not someone that wants things for free, but rather being provided with the service that I pay for.
Thank you for your assistance in having this resolved.
Regards,
Danie
DC
Danie C's update29 Aug 2024, 10:08
Reviewer Update
Good morning Olivia
Yes, it seems like this is eventually sorted out. As I have mentioned, I am not someone that wants things for free, but rather being provided with the service that I pay for.
Thank you for your assistance in having this resolved.
Regards,
Danie
Yes, it seems like this is eventually sorted out. As I have mentioned, I am not someone that wants things for free, but rather being provided with the service that I pay for.
Thank you for your assistance in having this resolved.
Regards,
Danie
DC
Danie C's updateReviewer Update
03 Sept 2024, 07:23Good morning Olivia
Please confirm that the correct deal was loaded, I am not seeing it on the Vodacom App.
Please don't let me wait another month before you respond.
Thank you.
Please confirm that the correct deal was loaded, I am not seeing it on the Vodacom App.
Please don't let me wait another month before you respond.
Thank you.
DC
Danie C's update03 Sept 2024, 07:23
Reviewer Update
Good morning Olivia
Please confirm that the correct deal was loaded, I am not seeing it on the Vodacom App.
Please don't let me wait another month before you respond.
Thank you.
Please confirm that the correct deal was loaded, I am not seeing it on the Vodacom App.
Please don't let me wait another month before you respond.
Thank you.