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Willie S
1 reviews | Active since Apr 2014
18 Apr 2025, 22:14
Vodacom Useless
I am trying to get fibre at my house - Vuma is my service provider. HOWEVER ----
I signed up with Vodacom Fibre more than a year ago. Installation got cancelled due to info being wrongly captured - so no service no invoice no membership - meaning no fibre. Since then I have been struggling to get the ISP closed / opened again via Vodacom and Vuma - it seems to be blocked STILL
Now if this **** is not sorted out NOW I am going to the police/commission Hello Peter etc and escalate this to top management - I AM NOW FEDUP
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
19 Apr 2025, 08:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply19 Apr 2025, 08:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
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Willie S's updateReviewer Update
22 Apr 2025, 19:32Hi there good evening --- I have fwd'ed several emails to you earlier this afternoon. Please check and confirm receipt soonest. Much appreciated. Willie
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Willie S's update22 Apr 2025, 19:32
Reviewer Update
Hi there good evening --- I have fwd'ed several emails to you earlier this afternoon. Please check and confirm receipt soonest. Much appreciated. Willie
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Willie S's updateReviewer Update
07 May 2025, 12:56This is still not resolved - please call me urgently
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Willie S's update07 May 2025, 12:56
Reviewer Update
This is still not resolved - please call me urgently