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Theresa V

1 reviews | Active since Jul 2016

18 Feb 2022, 07:52

Vodacom useless

SO VODACOM ***** DEVISION IGNORING ALL MY EMAILS EVIDENCE CASE NUMBER. **********! NO REPLY NO HELP CANNOT COMPLAIN ABOUT THE SERVICE BECAUSE THERE IS NONE.

Good day

Please note that we have received notification of your recent ***** dispute, but we require more information before we are able to start the process on our side. Please ensure that the following is sent to ***

- A copy of your ID document/card - An affidavit stating the situation, signed with three specimen signatures - Your contact details, including a number where we will be able to reach you at.

We kindly ask you not to phone into a Vodacom contact centre regarding this dispute, as only the ***** consultant allocated your request will have any information for you.

We thank you for bringing this to our attention

Regards ***** disputes Team

-----Original Message----- From: theresa viljoen Sent: Tue Jan 25 2022 05:01:07 GMT+0200 (South Africa Standard Time) To: ***** Disputes *** Subject: FW: Emailing ***.pdf

Evidence of Mondeo Rewards claiming they are from Vodacom

Sent from my Galaxy

-------- Original message -------- From: Theresa Viljoen Date: 2022/01/25 04:57 (GMT+02:00) To: *** Subject: Emailing ***.pdf

Good day

Please note that we have received notification of your recent ***** dispute, but we require more information before we are able to start the process on our side. Please ensure that the following is sent to ***

- A copy of your ID document/card - An affidavit stating the situation, signed with three specimen signatures - Your contact details, including a number where we will be able to reach you at.

We kindly ask you not to phone into a Vodacom contact centre regarding this dispute, as only the ***** consultant allocated your request will have any information for you.

We thank you for bringing this to our attention

Regards ***** disputes Team

-----Original Message----- From: theresa viljoen Sent: Tue Jan 25 2022 05:01:07 GMT+0200 (South Africa Standard Time) To: ***** Disputes *** Subject: FW: Emailing ***.pdf

Evidence of Mondeo Rewards claiming they are from Vodacom

Sent from my Galaxy

-------- Original message -------- From: Theresa Viljoen Date: 2022/01/25 04:57 (GMT+02:00) To: *** Subject: Emailing ***.pdf

Good day

Thank you for your reply.

I am busy with my affidavit and have all my documents ready. I will submit asap.

Thank you so much. I feel that someone cares.

Regards Theresa Viljoen

Sent from my Galaxy

-------- Original message -------- From: *** Date: 2022/01/28 12:18 (GMT+02:00) To: theresa viljoen <***> Subject: RE: EC-1EY5-UZVQP FW: Emailing ***.pdf

Good day

Please note that we have received notification of your recent ***** dispute, but we require more information before we are able to start the process on our side. Please ensure that the following is sent to ***

- A copy of your ID document/card - An affidavit stating the situation, signed with three specimen signatures - Your contact details, including a number where we will be able to reach you at.

We kindly ask you not to phone into a Vodacom contact centre regarding this dispute, as only the ***** consultant allocated your request will have any information for you.

We thank you for bringing this to our attention

Regards ***** disputes Team

-----Original Message----- From: theresa viljoen Sent: Tue Jan 25 2022 05:01:07 GMT+0200 (South Africa Standard Time) To: ***** Disputes *** Subject: FW: Emailing ***.pdf

Evidence of Mondeo Rewards claiming they are from Vodacom

Sent from my Galaxy

-------- Original message -------- From: Theresa Viljoen Date: 2022/01/25 04:57 (GMT+02:00) To: *** Subject: Emailing ***.pdf

Good day

Trust you are well.

Please see attached documents as requested by Vodacom ***** Department.

I trust you will find all in order. Kindly let me know if you need any other information.

Kind Regards YT VILJOEN

Sent from my Galaxy

-------- Original message -------- From: *** Date: 2022/01/28 12:18 (GMT+02:00) To: theresa viljoen <***> Subject: RE: EC-1EY5-UZVQP FW: Emailing ***.pdf

Good day

Please note that we have received notification of your recent ***** dispute, but we require more information before we are able to start the process on our side. Please ensure that the following is sent to ***

- A copy of your ID document/card - An affidavit stating the situation, signed with three specimen signatures - Your contact details, including a number where we will be able to reach you at.

We kindly ask you not to phone into a Vodacom contact centre regarding this dispute, as only the ***** consultant allocated your request will have any information for you.

We thank you for bringing this to our attention

Regards ***** disputes Team

-----Original Message----- From: theresa viljoen Sent: Tue Jan 25 2022 05:01:07 GMT+0200 (South Africa Standard Time) To: ***** Disputes *** Subject: FW: Emailing ***.pdf

Evidence of Mondeo Rewards claiming they are from Vodacom

Sent from my Galaxy

-------- Original message -------- From: Theresa Viljoen Date: 2022/01/25 04:57 (GMT+02:00) To: *** Subject: Emailing ***.pdf

Good day

Kindly notify that you received my email complete with all my attachments

YT Viljoen

Sent from my Galaxy

-------- Original message -------- From: theresa viljoen <***> Date: 2022/01/31 09:34 (GMT+02:00) To: *** Subject: RE: EC-1EY5-UZVQP FW: Emailing ***.pdf

Good day

Trust you are well.

Please see attached documents as requested by Vodacom ***** Department.

I trust you will find all in order. Kindly let me know if you need any other information.

Kind Regards YT VILJOEN

Sent from my Galaxy

-------- Original message -------- From: *** Date: 2022/01/28 12:18 (GMT+02:00) To: theresa viljoen <***> Subject: RE: EC-1EY5-UZVQP FW: Emailing ***.pdf

Good day

Please note that we have received notification of your recent ***** dispute, but we require more information before we are able to start the process on our side. Please ensure that the following is sent to ***

- A copy of your ID document/card - An affidavit stating the situation, signed with three specimen signatures - Your contact details, including a number where we will be able to reach you at.

We kindly ask you not to phone into a Vodacom contact centre regarding this dispute, as only the ***** consultant allocated your request will have any information for you.

We thank you for bringing this to our attention

Regards ***** disputes Team

-----Original Message----- From: theresa viljoen Sent: Tue Jan 25 2022 05:01:07 GMT+0200 (South Africa Standard Time) To: ***** Disputes *** Subject: FW: Emailing ***.pdf

Evidence of Mondeo Rewards claiming they are from Vodacom

Sent from my Galaxy

-------- Original message -------- From: Theresa Viljoen Date: 2022/01/25 04:57 (GMT+02:00) To: *** Subject: Emailing ***.pdf

Good day

Kindly notify that you received my email complete with all my attachments

YT Viljoen

Sent from my Galaxy

-------- Original message -------- From: theresa viljoen <***> Date: 2022/01/31 09:34 (GMT+02:00) To: *** Subject: RE: EC-1EY5-UZVQP FW: Emailing ***.pdf

Good day

Trust you are well.

Please see attached documents as requested by Vodacom ***** Department.

I trust you will find all in order. Kindly let me know if you need any other information.

Kind Regards YT VILJOEN

Sent from my Galaxy

-------- Original message -------- From: *** Date: 2022/01/28 12:18 (GMT+02:00) To: theresa viljoen <***> Subject: RE: EC-1EY5-UZVQP FW: Emailing ***.pdf

Good day

Please note that we have received notification of your recent ***** dispute, but we require more information before we are able to start the process on our side. Please ensure that the following is sent to ***

- A copy of your ID document/card - An affidavit stating the situation, signed with three specimen signatures - Your contact details, including a number where we will be able to reach you at.

We kindly ask you not to phone into a Vodacom contact centre regarding this dispute, as only the ***** consultant allocated your request will have any information for you.

We thank you for bringing this to our attention

Regards ***** disputes Team

-----Original Message----- From: theresa viljoen Sent: Tue Jan 25 2022 05:01:07 GMT+0200 (South Africa Standard Time) To: ***** Disputes *** Subject: FW: Emailing ***.pdf

Evidence of Mondeo Rewards claiming they are from Vodacom

Sent from my Galaxy

-------- Original message -------- From: Theresa Viljoen Date: 2022/01/25 04:57 (GMT+02:00) To: *** Subject: Emailing ***.pdf

Good day

Kindly notify that you received my email complete with all my attachments

YT Viljoen

Sent from my Galaxy

-------- Original message -------- From: theresa viljoen <***> Date: 2022/02/02 17:39 (GMT+02:00) To: theresa viljoen <***> Subject: RE: EC-1EY5-UZVQP FW: Emailing ***.pdf

Good day

Kindly notify that you received my email complete with all my attachments

YT Viljoen

Sent from my Galaxy

-------- Original message -------- From: theresa viljoen <***> Date: 2022/01/31 09:34 (GMT+02:00) To: *** Subject: RE: EC-1EY5-UZVQP FW: Emailing ***.pdf

Good day

Trust you are well.

Please see attached documents as requested by Vodacom ***** Department.

I trust you will find all in order. Kindly let me know if you need any other information.

Kind Regards YT VILJOEN

Sent from my Galaxy

-------- Original message -------- From: *** Date: 2022/01/28 12:18 (GMT+02:00) To: theresa viljoen <***> Subject: RE: EC-1EY5-UZVQP FW: Emailing ***.pdf

Good day

Please note that we have received notification of your recent ***** dispute, but we require more information before we are able to start the process on our side. Please ensure that the following is sent to ***

- A copy of your ID document/card - An affidavit stating the situation, signed with three specimen signatures - Your contact details, including a number where we will be able to reach you at.

We kindly ask you not to phone into a Vodacom contact centre regarding this dispute, as only the ***** consultant allocated your request will have any information for you.

We thank you for bringing this to our attention

Regards ***** disputes Team

-----Original Message----- From: theresa viljoen Sent: Tue Jan 25 2022 05:01:07 GMT+0200 (South Africa Standard Time) To: ***** Disputes *** Subject: FW: Emailing ***.pdf

Evidence of Mondeo Rewards claiming they are from Vodacom

Sent from my Galaxy

-------- Original message -------- From: Theresa Viljoen Date: 2022/01/25 04:57 (GMT+02:00) To: *** Subject: Emailing ***.pdf

Sent from my Galaxy

-------- Original message -------- From: theresa viljoen <***> Date: 2022/02/02 17:41 (GMT+02:00) To: *** Subject: FW: EC-1EY5-UZVQP FW: Emailing ***.pdf

Good day

Kindly notify that you received my email complete with all my attachments

YT Viljoen

Sent from my Galaxy

-------- Original message -------- From: theresa viljoen <***> Date: 2022/02/02 17:39 (GMT+02:00) To: theresa viljoen <***> Subject: RE: EC-1EY5-UZVQP FW: Emailing ***.pdf

Good day

Kindly notify that you received my email complete with all my attachments

YT Viljoen

Sent from my Galaxy

-------- Original message -------- From: theresa viljoen <***> Date: 2022/01/31 09:34 (GMT+02:00) To: *** Subject: RE: EC-1EY5-UZVQP FW: Emailing ***.pdf

Good day

Trust you are well.

Please see attached documents as requested by Vodacom ***** Department.

I trust you will find all in order. Kindly let me know if you need any other information.

Kind Regards YT VILJOEN

Sent from my Galaxy

-------- Original message -------- From: *** Date: 2022/01/28 12:18 (GMT+02:00) To: theresa viljoen <***> Subject: RE: EC-1EY5-UZVQP FW: Emailing ***.pdf

Good day

Please note that we have received notification of your recent ***** dispute, but we require more information before we are able to start the process on our side. Please ensure that the following is sent to ***

- A copy of your ID document/card - An affidavit stating the situation, signed with three specimen signatures - Your contact details, including a number where we will be able to reach you at.

We kindly ask you not to phone into a Vodacom contact centre regarding this dispute, as only the ***** consultant allocated your request will have any information for you.

We thank you for bringing this to our attention

Regards ***** disputes Team

-----Original Message----- From: theresa viljoen Sent: Tue Jan 25 2022 05:01:07 GMT+0200 (South Africa Standard Time) To: ***** Disputes *** Subject: FW: Emailing ***.pdf

Evidence of Mondeo Rewards claiming they are from Vodacom

Sent from my Galaxy

-------- Original message -------- From: Theresa Viljoen Date: 2022/01/25 04:57 (GMT+02:00) To: *** Subject: Emailing ***.pdf

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Replies (1)
Vodacom
Vodacom's reply18 Feb 2022, 09:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team