LB
Lynette B
1 reviews | Active since Jul 2017
21 Aug 2020, 11:39
VODACOM - USELESS!
I have been trying for weeks to access invoices for my account. They keep sending STATEMENTS, and not invoices. Cannot get this basic request through to any of the Call Centre agents. they just don't get this. Totally frustrated.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
21 Aug 2020, 14:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Aug 2020, 14:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LB
Lynette B's updateReviewer Update
24 Aug 2020, 09:07 Dear Vodacom, While Vodacom called me after my review, they have still continued to send me the wrong information. Over the past week I have requested invoices 3 times, and they keep sending through STATEMENTS, and not INVOICES. Obviously they don’t know the difference between invoices and statements. I would like to get INVOICES for the period of March 2015 through to December 2017 - THIS IS NEEDED URGENTLY PLEASE FOR INCOME TAX PURPOSES. I therefore need 34 SEPARATE INVOICES PLEASE. Thanks and regards
LB
Lynette B's update24 Aug 2020, 09:07
Reviewer Update
Dear Vodacom, While Vodacom called me after my review, they have still continued to send me the wrong information. Over the past week I have requested invoices 3 times, and they keep sending through STATEMENTS, and not INVOICES. Obviously they don’t know the difference between invoices and statements. I would like to get INVOICES for the period of March 2015 through to December 2017 - THIS IS NEEDED URGENTLY PLEASE FOR INCOME TAX PURPOSES. I therefore need 34 SEPARATE INVOICES PLEASE. Thanks and regards