Vodacom useless

I recently lost my phone on the 17th September 2022 which I reported to Vodacom on the 18th September 2022 ,got the itc reference number and went to SAPS to open a case as well.

On the 21st September 2022 I did sim swap and bought a new,suddenly I when recharge my airtime went missing when I do check it was deducted because the was a ***** airtime advance of R333 that the *****’s took with my phone now when I plead to Vodacom to assist me because I reported the matter and have case number as well,they said to me they can’t help me I must pay the money back…

Worst part I even send multiple of emails to customer complains at Vodacom but no one responded to my emails…so guys choose wisely when it comes to network………