VODACOM - USELESS!!!

Good Day

Please see below the mail that I have sent through to Vodacom.

I have been struggling with my account from day 1 & I have reported it on your site as well, but still nothing.

I really don't know what to do anymore. I have never dealt with so many *********** persons in my life.

Below the letter:

"Please note that I am extremely disappointed in your service. In fact, no service. Since the first invoice that I received for my fibre, I had issues. I made a million phone calls. I have been nice, I have been extremely rude, I was nice again, I begged, I have been swearing and being nice again and still no result. What do I need to do? I signed for a R 604.26 contract. My signature is on there. Some of the Vodacom people did acknowledge it, some don't. Peter Ganca sent me a mail on the 16th of August last year, he was also aware of this. I sent him the signed quote. And so I can start naming everyone. Cher Adams asked her supervisor. Megan, to contact me. Up to now I haven't received any call or mail from her. I am so over this. Please refer me to someone that will assist me. No empty promises. Siyabonga promised me that he will get it sorted - another lie from a Vodacom employee. If this account is not sorted out before end May, I will take legal action. I have to pay extra every month, who is going to pay me the interest back on money that I had to spend because the people in accounts don't know what they are doing? I don't care how many Sales Orders you see on the system, there is one with my signature on. You can also check on my statement how many credit notes have been passed. But come the next month, then it is a disaster again. You are unprofessional & wasting my time. I've had my fair share this last year dealing with idiots at Vodacom. I don't have any patience anymore. I am attaching the signed quote again. If one more person at Vodacom is going to tell me otherwise, all hell will break loose. I have received a SR number last week - a week later and still no response from anyone!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! GET THIS FIXED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"