dR
denrick R
1 reviews | Active since Jul 2016
04 Jul 2016, 13:15
VODACOM=USELESS
<p>i upgraded on the 02 of may 2016 via the upgrade department online,little did i know the drama that was to follow,its n ow the 04 of july 2016 im paying a new tariff and i have still not received my device,tried all the call centers numerous times till i was banned,no one at vodacom knows whats going on,my queries are always escalted but with no feed back,upgrades blames the c3d call center.all i do is get transferred to a differant call center,it has been TWO MONTHS already.</p> <p>i even called the contarct cancellations department and they cant even cancell my contract.</p>
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Vodacom's replyOfficial
04 Jul 2016, 14:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Jul 2016, 14:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,