Vodacom - Useless

I want to express my utmost disgust with Vodacom, one of the biggest Service Providers in SA.

My phone has been off since Yesterday. I cannot receive any calls, I cannot make any calls, I cannot get or send messages, I cannot use whatsup, even though I have got money & data on my phone, its as if I have been blocked completely off the network,

I've spoken to 2 Customer Service Consultants about my problem, they cannot do anything, they only referred my query to special solutions after which when I phoned the consultant again today she said it has been escalated but she can see that no one has been assigned to the problem, She mentioned that it can take 5-7 days to resolve the query, what am I supposed to do without a phone for 7 days if I am using it for work?

Then I get this message on my phone from you stupid things: " Dear Customer, thank you for your call to our Call Centre today, Please advise if your query has been resolved reply with a Yes or No" How am I supposed to reply if I cant send messages, does that make sense,?

I cannot believe that you have such *********** Call Centre Agents that cannot resolve a query there and then, why are you sitting there if you cannot help customers??

This is not the first time that I have been cut off the Network completely,it happened before and I had to infact wait for 5 days to have it sorted,

Its completely unacceptable, I am a paying customer,and I expect service if I am paying,something that Vodacom is lacking,