LB
Lauren B
1 reviews | Active since May 2019
28 May 2019, 11:43
Vodacom - USELESS
I have been trying to change my bank details since November 2018. I am yet to be successful. No matter whether I call in or go into a store. Every month is the same situation where they try and take money off my old account. I am at my wits end as THEY have blocked my phone due to their own fault! I know Vodacom is a bad network but I dont feel it is right that they can not do things right from their side but I as the client am being punished. I am a travel agent and my phone is extremely important and due to them blocking my phone I am losing money.
Will this ever be resolved or should I cut my loses (and a number I have had for nearly 15 years) and move to another network??
Disgusting....
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Vodacom's replyOfficial
28 May 2019, 12:10 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 May 2019, 12:10
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,