JVdb
Jacobus Van der berg
1 reviews | Active since Jan 2017
01 Dec 2018, 13:31
Vodacom useless
Extremly. Poor service from vodacom. My contract expired so i contacted them on the 27th of november 2018 to switch from contract to pay as you go in effort to save in the monthly premium and was told it will be cancelled immidiatly at the end of the month. Now on the 1stof december 2018 no cancelation was done. I called vodacom againbto follow upon this matter and the lady that answered put me on hold for 15 minutes then dropped the call. The most terrible serive i have ever received from any company in south africa even worse than telkom.
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Replies (4)0
Replies (4)JVdb
Jacobus Van der berg's updateReviewer Update
01 Dec 2018, 13:52Just called vodacom's cancelation department again and was assisted by Zolile (sorry if the spelling is incorrect).
He was very helpful and polite.
He stated that it was never cancelled like the person said on the 27th of nov.
He said he will cancel it immidiatly and email me.
Emails was received with pdf documents attached noted as premature cancelation documents.
I assume this is the confirmation he spoke about.
He also stated that he will send a refund notification so that i do not get billed in the month of december for vodacoms error.
I take the emails and what was daid on tge calls both my numbers are now switched over to prepaid and owe vodacom nothing further as all account was paid up.
The question still remains why do I (and so many others) have to go to social media before something is sorted out with vodacom?
Thank you Zolile i appretiate your assistance in this matter and hope you get a little extra for you great help.
Signed.
Very unhappy customer a little less unhappy.
JVdb
Jacobus Van der berg's update01 Dec 2018, 13:52
Reviewer Update
Just called vodacom's cancelation department again and was assisted by Zolile (sorry if the spelling is incorrect).
He was very helpful and polite.
He stated that it was never cancelled like the person said on the 27th of nov.
He said he will cancel it immidiatly and email me.
Emails was received with pdf documents attached noted as premature cancelation documents.
I assume this is the confirmation he spoke about.
He also stated that he will send a refund notification so that i do not get billed in the month of december for vodacoms error.
I take the emails and what was daid on tge calls both my numbers are now switched over to prepaid and owe vodacom nothing further as all account was paid up.
The question still remains why do I (and so many others) have to go to social media before something is sorted out with vodacom?
Thank you Zolile i appretiate your assistance in this matter and hope you get a little extra for you great help.
Signed.
Very unhappy customer a little less unhappy.
Vodacom's replyOfficial
01 Dec 2018, 15:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Dec 2018, 15:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Dec 2018, 11:47Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office.
It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly note that your concerns have been noted.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office.
It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly note that your concerns have been noted.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Dec 2018, 11:47
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office.
It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly note that your concerns have been noted.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office.
It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly note that your concerns have been noted.
Regards
Vodacom Consumer Website Team
Best regards,
JVdb
Jacobus Van der berg's updateReviewer Update
16 Dec 2018, 10:57So after i was promised that my vodacom contract was cancelled and that everything was sorted and that i will not have to pay anything, i receive an invoice and request to make payment.
Thank you vodacom for again lying to my face and not keeping up your promises.
I expect that you reply to this as a matter of urgency and credit note the invoice that was submitted.
you can pull the recording that was made end november and 1st of december as reference and be assured that i will not pay anything to your ******* company.
JVdb
Jacobus Van der berg's update16 Dec 2018, 10:57
Reviewer Update
So after i was promised that my vodacom contract was cancelled and that everything was sorted and that i will not have to pay anything, i receive an invoice and request to make payment.
Thank you vodacom for again lying to my face and not keeping up your promises.
I expect that you reply to this as a matter of urgency and credit note the invoice that was submitted.
you can pull the recording that was made end november and 1st of december as reference and be assured that i will not pay anything to your ******* company.