Vodacom - Useless

Vodacom, are useless once again. I purchased a voices bundle 26/11/2018 and got a confirmation order e-mail ********** it is now 17.03pm and my purchases still hasn't been added to my balance. I phoned the called centre to find out about my order, to be told "Are you sure this is your account?" According to Vodacom I don't have a Id number on their system only a passport number (I don't own a passport). Now I get told that I must change my details..............................Vodacom has messed up, I have been a customer for over 22 years, I did the whole RICA process with my id, why must I waste my time because Vodacom have employee issues. 17.08pm and still no airtime. Useless beyond belief.