ES
Erik S
1 reviews | Active since Jul 2013
17 Dec 2019, 10:53
Vodacom useless
A bit pointless submitting a complaint, last time I complained I got a call from Vodacom letting me know they would get my issue resolved but never did. But anyway I have been to the Fourways Mall shop to get a simple sim swap done 4 times. The 1st time the system was down and the consultant said he would call me back once on line (still waiting). 2nd time did not have correct sim cards available 3rd time I left after half an hour as there was only 2 consultants working. Today I was told the system is down again. I also wanted to upgrade!! I think its time to give another network a chance after 25 years of being loyal. Shame on you Vodacom
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Vodacom's replyOfficial
17 Dec 2019, 11:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Dec 2019, 11:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
06 Jan 2020, 09:37Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply06 Jan 2020, 09:37
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team