RS
Ryan S
1 reviews | Active since Mar 2018
02 Sept 2020, 10:58
Vodacom useless
After multiple complaints and endless time on the phone, myself and many many others in my area are now completely done with Vodacom. I have been a loyal and happy customer for almost 20 years and my signal, data connectivity and service vanished almost over night. The quality was excellent before, I had great connectivity and now in Kokstad there is nothing. I pay a large amount of money for multiple contracts for which I get basically nothing. I am requesting that my contracts be cancelled and that I receive a refund of some of the fees for the past 6 months. Myself and many others in just one town are done and finished with Vodacom
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Replies (2)
Vodacom's replyOfficial
02 Sept 2020, 14:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Sept 2020, 14:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RS
Ryan S's updateReviewer Update
02 Sept 2020, 17:30Your records need to be reviewed as a generic and unacceptable response was delivered. To tell me that work is being done to improve a network that had no problems a while back does not answer my questions or address my concerns. To have customers receive a level of service for their money and then to have that service diminish without warning or notice or explanation and to continue taking the money and not provide what has been precedented is ******** and infringes on the consumer protection act in my opinion and without prejudice. I need Vodacom to refund me and sort the matter.
RS
Ryan S's update02 Sept 2020, 17:30
Reviewer Update
Your records need to be reviewed as a generic and unacceptable response was delivered. To tell me that work is being done to improve a network that had no problems a while back does not answer my questions or address my concerns. To have customers receive a level of service for their money and then to have that service diminish without warning or notice or explanation and to continue taking the money and not provide what has been precedented is ******** and infringes on the consumer protection act in my opinion and without prejudice. I need Vodacom to refund me and sort the matter.