TM
Taya M
1 reviews | Active since Dec 2022
12 May 2023, 12:28
Vodacom Upped contract amount by R200, without any notification!!!
After having experienced issues with Vodacom's LTE signal (LTE package) - I kept my contract going for the allocated period. I was just notified that after the initial contract date came to an end, the contract was extended, but the cost of R499 was upped to R700?!! They also did not notify me that the contract expiry date had arrived - so I could cancel. SORT THIS OUT!!
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Replies (1)Vodacom's replyOfficial
12 May 2023, 14:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 May 2023, 14:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
