1 reviews | Active since Mar 2017
VODACOM Upgrading assistance terrible & NO call back RE: problematic system error on VODACOMS end
<p>i have a contract that is a ridiculously small amout of R125.00 per month for a top up which receives 1gb per month of which i got for my 9year old son to play games with. AFter not making it to std bank in time last year July 2016 to pay the ridiculous R125 (because of Vodacoms lack of stores allowed to receive payments in JHB) i paid Vodacom 25 days passed the due date in July 2016 (as i got busy and then it slipped my mind). Take into account ALso they email me statements one cannot open. i then pay them BUT the tablet then appears blocked. after numerous calls and emails and calls and emails and visits up and down to vodacom for vodacom stores to call the call centre - of which each time vodacom ensured to call me 21days thereafter of which they did not - from July 2016 to May 2017 my son did not have use of the tablet and the data i was paying for. since then they have unblocked the sim from this month June 2017 and only have reimbursed us with 2gb. where is the rest of the data - no answers from vodacom. all they say is it was a system error but they have fixed it and unblocked the sim. </p> <p>i then call to Upgrade the tablet to something for R350.00 for myself and my son but i am told that they need to evaluate for this - i hold on whilst My airtime is going and after been put through to 3 different (pre-paid) consultants i was eventually cut off - taking into consideration that i also did an internet vodacom application for the upgrade to another phone they ensured to call me back via sms of which i still have not received a call back. </p> <p>On Friday i called through and spoke with an upgrade agent of whom advised there was another system error showing i could only upgrade in September / October i then got transferred to another department to be told i am due for an upgrade and that it was yet again another system error and it had been fixed. Now today they again advise i can only upgrade in September when i took my contract out 26 months ago being April 2015. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day
Kindly note that your query has now been resolved.
Regards
Dominic
Good Day
Kindly note that your query has now been resolved.
Regards
Dominic
HI Dominic
im still having trouble accessing my statement of account . The attachment on email they send is not acrobat. Please can you assist?
thanks,
HI Dominic
im still having trouble accessing my statement of account . The attachment on email they send is not acrobat. Please can you assist?
thanks,
Good Day
Okay so after 2 weeks of back and forth with Upgrades department my upgrade was eventually done. However, to what was agreed upon on the telephone and what has been issued is different.
there was supposed to be R200 airtime in the contract upgrade i chose, But when i got it i see there is none so i called the upgrades that day and the guy says oh no it will be loaded from the next month (even though the sms's were loaded immediately).
i call again for an issue with the identity on calls coming in and chat with an agent of whom then confirms that the R200 airtime is not part of my contract. Now, my question to her was that the contract was 1stly taken out with a manager (and it must have been simple human error - but what about the consultant that helped when i phoned through the query regarding same on receipt of the phone)??
The call was recorded when i took / accepted contract price - same was accepted for the fact that the artime, the data and the sms were part and parcel of what vodacom were offering me. The agent said she would log a call and this will take anywhere from 7 to 12 days.. i hope the call can be reviewed when i took contract and that my airtime is loaded to my phone for the next 24 months soonest or i will have to view alternatives.
Please help. I also cannot view any of Vodacom statements of accounts as they are not sent in acrobat - please can you fix?
Please can you assist?
thanking you,
Good Day
Okay so after 2 weeks of back and forth with Upgrades department my upgrade was eventually done. However, to what was agreed upon on the telephone and what has been issued is different.
there was supposed to be R200 airtime in the contract upgrade i chose, But when i got it i see there is none so i called the upgrades that day and the guy says oh no it will be loaded from the next month (even though the sms's were loaded immediately).
i call again for an issue with the identity on calls coming in and chat with an agent of whom then confirms that the R200 airtime is not part of my contract. Now, my question to her was that the contract was 1stly taken out with a manager (and it must have been simple human error - but what about the consultant that helped when i phoned through the query regarding same on receipt of the phone)??
The call was recorded when i took / accepted contract price - same was accepted for the fact that the artime, the data and the sms were part and parcel of what vodacom were offering me. The agent said she would log a call and this will take anywhere from 7 to 12 days.. i hope the call can be reviewed when i took contract and that my airtime is loaded to my phone for the next 24 months soonest or i will have to view alternatives.
Please help. I also cannot view any of Vodacom statements of accounts as they are not sent in acrobat - please can you fix?
Please can you assist?
thanking you,
Dear Dominic
Thank you for your assistance herein.
Regards
Dear Dominic
Thank you for your assistance herein.
Regards
Dear DOminic
I HAve since done an upgrade and i see the 1 gig that is supposed to be loaded has not been loaded this month. PLease assist urgently - can you check whats the problem and contact me please?
Thanking you,
Dear DOminic
I HAve since done an upgrade and i see the 1 gig that is supposed to be loaded has not been loaded this month. PLease assist urgently - can you check whats the problem and contact me please?
Thanking you,