Vodacom upgrades will lift you up to disappoint you, RAM hand to hand couriers as well

Did a upgrade telephonically, asked that the upgrade should be on time before I leave south africa on holiday. they confirmed that would be the case, my excitement built up just to be let down. It took me 3 hours of phone calls between vodacom and RAM hand to hand couriers, just to hear that there is no way it will be on time . This is after multiple confirmations that my phone will be on time, days before i leave. they pitched today at 17h00, after I said that 14h00 Im leaving for my home. They were also unable to redirect the delivery address, why? Because it is impossible to do that, according to both. This was a horrible experience and its truly disappointing that punctuality made that it became my issue to sort out. very poor service