Vodacom Upgrades - What a Nightmare and disgrace!!!

Dear Vodacom,

I am so disgusted with your service to say the least the one-star rating should have been a -10 star rating. If you go and look at my reviews you will notice that i had a similar experience 2 years back when it was time for my upgrades. The second and more shocking fact is that you do not want me to upgrade on the same plan as what i am due to being under debt review however your agent advised that i can upgrade on a higher plan that cost more over 36 months, is this how you force your Clients to sign 36 month contracts? this was the case on both my numbers which confused me more as my 2nd contract was a sim only contract. Further to this i accepted the quote and send back both quotes to the Vodacom upgrade address provided. Today my one devise was delivered and when i phoned in to find out about the other devise no one could or want to help. In fact, i am still waiting for a call back that i know will never happen.

From my dealings with Vodacom it seems that a simple upgrade is made overly complicated and being a loyal paying customer for over 12 years do not mean anything anymore, maybe it is now time to make the move to a provider that value their clients and still have Client centricity and Client service in mind.

I am awaiting your response and action Kind Regards Wynand